Transparency Policy

Last Updated: February 4, 2026

At Domain, we are committed to operating with full transparency in how we collect, process, and utilize data, deliver our services, and interact with our users. This Transparency Policy outlines our commitment to openness and accountability.

Data Collection and Usage

We believe users have the right to understand what data we collect and how it is used. We collect only the data necessary to provide and improve our AI financial market analysis services.

Types of Data Collected

• Account information including name and email address
• Usage data related to service interactions and feature utilization
• Technical information such as browser type and device identifiers
• Financial market queries and analysis preferences
• Payment and billing information for subscription management

How We Use Your Data

• To deliver AI-powered financial market analysis and insights
• To improve our algorithms and service accuracy
• To provide customer support and communicate service updates
• To process payments and manage subscriptions
• To comply with legal obligations and prevent fraud

AI and Algorithm Transparency

Our platform utilizes artificial intelligence to analyze financial markets. We are committed to being transparent about how our AI systems work and their limitations.

AI Model Information

Our AI models are trained on historical financial data, market indicators, and publicly available information. The models use machine learning techniques to identify patterns and generate analysis.

Limitations and Disclaimers

• AI-generated analysis is not financial advice and should not be treated as such
• Model predictions are based on historical patterns and may not reflect future outcomes
• Market conditions can change rapidly in ways our models cannot predict
• Users should conduct their own research and consult licensed financial advisors

Model Updates and Changes

We regularly update our AI models to improve accuracy and incorporate new data sources. Significant changes to our analytical methodology will be communicated to active users through email notifications.

Service Availability and Performance

We strive to maintain high service availability and will transparently communicate any issues or disruptions.

Uptime Commitments

We target a service availability of at least 99.5% measured on a monthly basis, excluding scheduled maintenance windows.

Incident Communication

In the event of service disruptions, we commit to:

• Providing status updates through our website and email notifications
• Communicating estimated resolution timeframes when available
• Publishing post-incident reports for significant outages
• Maintaining a public status page accessible to all users

Pricing and Billing Transparency

All pricing information is clearly displayed on our website. We commit to transparent billing practices with no hidden fees.

Subscription Terms

• All subscription fees are stated upfront before purchase
• Billing cycles and renewal dates are clearly communicated
• Users receive notification before automatic renewals
• Cancellation processes are simple and clearly documented

Price Changes

Any changes to subscription pricing will be communicated at least 30 days in advance. Existing subscribers will be notified via email and may cancel before the new pricing takes effect.

Third-Party Services and Data Sharing

We are transparent about when we share data with third parties and which services we rely on to deliver our platform.

Service Providers

We work with trusted third-party providers for:

• Payment processing and billing management
• Cloud infrastructure and data storage
• Email delivery and communication services
• Analytics and performance monitoring

Data Sharing Practices

We do not sell user data to third parties. Data is shared only when necessary to provide our services, comply with legal requirements, or with explicit user consent.

Security Measures

We implement industry-standard security practices to protect user data and maintain service integrity.

Security Practices

• Encryption of data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection and privacy
• Incident response procedures for potential security breaches

Breach Notification

In the event of a data breach that may affect user information, we will notify affected users within 72 hours of discovering the breach and provide information about the incident and steps being taken.

User Rights and Control

Users maintain control over their data and account information at all times.

Access and Portability

Users can request access to their personal data and receive a copy in a structured, commonly used format. Requests are fulfilled within 30 days.

Correction and Deletion

Users may update or correct their account information at any time through their account settings. Data deletion requests are processed within 30 days, subject to legal retention requirements.

Compliance and Governance

We maintain compliance with applicable data protection regulations and industry standards.

Regulatory Compliance

Our practices align with recognized data protection frameworks and we regularly review our policies to ensure ongoing compliance.

Internal Governance

We maintain internal policies and procedures governing data handling, user privacy, and service delivery. These policies are reviewed annually and updated as needed.

Reporting and Accountability

We encourage users to report concerns or request clarification about our practices.

Contact for Transparency Matters

For questions or concerns related to this Transparency Policy, users may contact us at:

• Email: [email protected]
• Address: 225 Belleville St, Victoria, BC V8V 1X1, Canada

Response Timeframes

We commit to acknowledging all transparency-related inquiries within 5 business days and providing substantive responses within 15 business days.

Policy Updates

This Transparency Policy may be updated periodically to reflect changes in our practices or legal requirements. Material changes will be communicated to active users via email at least 14 days before taking effect.

The current version is always available on our website with the last updated date clearly displayed.

Commitment to Openness

Transparency is fundamental to building trust with our users. We continuously work to improve how we communicate our practices and welcome feedback on how we can be more transparent in our operations.

This policy represents our ongoing commitment to operating with integrity and providing users with the information they need to make informed decisions about using our services.